Join Our Team as a Junior IT Support Technician

Are you passionate about technology and eager to help others? We are looking for a Junior IT Support Technician to join our team! This role is essential for providing technical support and ensuring our IT systems run smoothly. Below are the key duties, responsibilities, and qualifications for the position.

Apply now: Junior IT Support Technician Application

Key Duties & Responsibilities

1. Technical Support

  • Provide assistance to internal and external users via phone, email, or in person.
  • Troubleshoot hardware and software issues, including operating systems and applications.
  • Respond to IT calls and escalate issues when necessary.

2. System & Software Management

  • Install, configure, and maintain computer systems and software.
  • Assist with software installations and updates.
  • Manage software licenses and ensure compliance with company policies.

3. Network Support

  • Help maintain networking infrastructure (LAN, WAN, Wi-Fi).
  • Troubleshoot network issues related to TCP/IP, DNS, DHCP, and VPN.
  • Ensure security measures are in place for network access.

4. Hardware Management

  • Set up and configure new workstations and laptops.
  • Maintain and track inventory of hardware assets.
  • Diagnose hardware failures or coordinate repairs with vendors.

5. Data & Security Management

  • Follow backup and recovery procedures to ensure data security.
  • Implement security measures such as antivirus and firewalls.
  • Educate users on best practices for data security.

6. Documentation & Reporting

  • Document technical issues and solutions for future reference.
  • Maintain records of system configurations and user requests.
  • Provide regular reports to the IT Manager on support issues.

7. User Training & Support

  • Offer training on effective use of hardware and software.
  • Create user guides and provide one-on-one or group training.
  • Assist with onboarding new employees by setting up user accounts.

Skills & Personal Attributes

  • Matric Certificate; Diploma in IT or equivalent preferred.
  • Proven experience in IT support or a similar role.
  • Proficiency in Windows and macOS.
  • Strong knowledge of networking principles (TCP/IP, DNS, DHCP, VPN).
  • Familiarity with Active Directory, Office 365, and enterprise software.
  • Excellent problem-solving skills and attention to detail.
  • Strong interpersonal and communication skills.

Why Join Us?

This is a fantastic opportunity to start your career in IT support within a dynamic and supportive environment. If you thrive in a fast-paced setting and enjoy helping others, we would love to hear from you!

Apply now: Junior IT Support Technician Application

Join us and be part of a team that values innovation and support!

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